Refund Policy

30-Day Change of Mind

If you change your mind about a purchase, you can return it within 30 days for a full refund. The item must be unused, in its original packaging, and in resaleable condition. We understand that sometimes something just isn't right for your dog, and that's okay.

How to return

Email hello@amblewood.com.au with your order number and the reason for return. For change-of-mind returns, return postage is at your cost. If the item is faulty, not as described, or otherwise fails to meet a consumer guarantee, we cover return postage. Pack the item securely in its original packaging. Drop it at any post office or arrange a collection.

Refund processing

Once we receive and inspect your returned item, we'll process your refund within 5 business days. The refund will be issued to your original payment method. You'll receive an email confirmation when the refund has been processed.

Items not eligible for return

We cannot accept returns on items that have been used, damaged by the customer, or are missing original packaging. Custom or personalised items are also not eligible for change-of-mind returns.

Australian Consumer Law

This refund policy is in addition to your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Amblewood

ABN: 50 619 851 713

Email: hello@amblewood.com.au

Last updated: 29 September 2026