Privacy Policy

What we collect

We collect only the information we need to process your order and communicate with you about it. This includes your name, shipping address, email address, and phone number. We do not collect or store payment information. All payments are processed securely through our payment partners.

How we use it

We use your information to fulfil orders, send tracking updates, respond to enquiries, and occasionally send you product updates or offers (only if you've opted in). We do not sell your information to third parties. We do not share your information with anyone except the delivery partners who need it to get your order to you.

How we store it

Your personal information is stored securely. We take reasonable steps to protect your information from misuse, interference, loss, and unauthorised access. If you have an account with us, you can access and update your information at any time by contacting us.

Where Your Information Is Stored

Our website is powered by Shopify, and we use trusted third-party providers for services such as email communications and analytics.

As a result, your personal information may be stored or processed on servers located outside Australia, including in the United States.

We take reasonable steps to ensure that the third-party providers we use handle your personal information securely and in accordance with applicable Australian privacy requirements.

Cookies

Our website uses cookies to improve your browsing experience and to understand how visitors use our site. You can disable cookies in your browser settings, though some features of the site may not work properly without them.

Your rights

Under the Privacy Act 1988 (Cth), you have the right to access the personal information we hold about you and to request corrections if it is inaccurate. To do so, email us at hello@amblewood.com.au. You also have the right to request that we delete your personal information, though we may need to retain some records for legal or accounting purposes.

Making a Complaint

If you believe we have mishandled your personal information or have concerns about how we handle your privacy, please contact us at hello@amblewood.com.au.

We will review your complaint and aim to respond within 30 days.

If you are not satisfied with our response, or if you believe your concern has not been adequately addressed, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) through its website.

Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

Contact us

If you have any questions about this privacy policy or how we handle your information, please email us at hello@amblewood.com.au.

Amblewood

ABN: 50 619 851 713

Email: hello@amblewood.com.au

Last updated: 9/9/2026